Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Return eligibility
To be eligible for a return:
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The item must be in the same condition in which you received it.
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The item must be unworn, unused, and returned with all original tags.
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The item must be in its original packaging.
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You must provide a receipt or other proof of purchase.
Items that do not meet these requirements may not be accepted.
Return conditions
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Items must be unused, with their original packaging and tags intact.
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An unboxing video is required to process claims for missing items. Please record the package being opened from its sealed state for your claim to be considered.
How to request a return
To request a return, contact us at support@zevaraat.ca within 7 days of receiving your order.
Please include:
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Your name and order number
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The item you wish to return
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The reason for the return
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Clear photographs if the item is damaged, defective, or incorrect
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An unboxing video for claims involving missing items
If your return is accepted, we will provide instructions explaining how and where to send your package.
Approved returns must be sent to:
Zevaraat
Unit #120, 5710 201 Street
Langley, BC V3A 8A8
Canada
Items returned without first requesting and receiving return authorization will not be accepted.
Return shipping
If an item is damaged, defective, or incorrect, Zevaraat will cover the reasonable cost of return shipping and provide the applicable return instructions.
For other approved returns, the customer is responsible for return-shipping costs. Original shipping charges are non-refundable unless the item was damaged, defective, incorrect, or otherwise required by applicable law.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items sent without tracking.
Damaged, defective, incorrect, or missing items
Please inspect your order when it arrives. Contact us promptly if an item is defective or damaged or if you receive the wrong item so that we can assess the issue and make it right.
Please include your order number and clear photographs showing the issue. For a missing-item claim, you must also provide a video showing the package being opened from its original sealed state.
Exceptions and non-returnable items
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
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Personalized, customized, or special-order products
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Earrings that have been worn or tried on, for hygiene reasons
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Items marked as final sale or clearance
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Gift cards
Please contact us if you have questions about whether a particular item is eligible for return.
Exchanges
The fastest way to receive a different item is to return the item you currently have and, once the return is accepted, place a separate order for the replacement.
Exchanges are subject to product availability.
Refunds
We will notify you after we receive and inspect your return and tell you whether the refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit-card provider may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, contact us at support@zevaraat.ca.
Your legal rights
Nothing in this policy limits any rights or remedies available to you under applicable consumer-protection laws. Where the law provides additional rights for damaged, defective, misrepresented, incorrectly supplied, or undelivered products, those rights will apply.
Contact us
For questions about returns, exchanges, or refunds, contact: